We are able to provide customised system integration solutions and platforms to brand owners and franchisers who already have a system in place, ensuring your system is entirely tailored to your operational needs. We can also provide ideal system solutions for various retail categories, as well as designing advanced retail dashboards and reporting tools.

To complete our IT suite, we offer comprehensive hardware, software and networking support to retail brands and facilitate software connections to central servers and reporting platforms.

We ensure all staff members and specialised associates are trained in line with global practices and brand guidelines, through facilitating retail training and development programmes. We can also provide suitable venues for training, launch and conference requirements. Should you need a specific talent, team or specialty not available in-house, we will source the required manpower to meet your needs.

We carry out customer service training programmes throughout the year across various retail categories and, to back this up, facilitate both mystery shopper and customer satisfaction programmes.

We manage comprehensive hiring and training procedures for new staff on behalf of our brand owners and franchisers, and strategically plan HR needs and employment and/or team structures based on brand requirements before we introduce any new retail brand to our portfolio.

Ongoing customer service and product knowledge training is carried out both on-site and off-site throughout, while product merchandising training programmes - new products, new seasons or new campaigns - are facilitated on a regular basis. Moreover, we also facilitate employees’ offshore training programmes in the brand’s country of origin, ensuring a comprehensive package encompassing all aspects of your brand and its global business strategy.

To ensure you have access to as much expertise as possible, we will facilitate introductions to local design houses to work with you on concept, design orientation and implementations.

We will manage all retail brand interior fit-outs in new locations within the local market, managing all in-store communications, signs, displays and merchandising requirements. We will also facilitate and help design houses source out original material used in retail brand interior fit-outs globally.

In short, NTDE will work with you every step of the way to ensure a successful introduction to the market for your brand.

We will also provide local knowledge and expertise to global advertising agencies representing your brand.

To better understand your customers’ needs from retail brands and different categories, gain insight into their habits and identify their buying trends, NTDE will work with you to conduct market research studies across a broad base of consumers. Locally, we will provide the best in merchandising and in-store activities to ensure increased retail footfall and manage and oversee below-the-line activities such as exhibitions, event participations and special operations.

We will also develop and facilitate localised PR campaigns as required, including events and PR activities for brands at renowned sites to raise brand profile, and participate in suitable events that afford your brand or franchise local and regional brand exposure.

To ensure ongoing success, we will work with you on loyalty programmes and undertake a range of customer satisfaction surveys and mystery shopper programmes.

We have a number of specialised warehouses for different product categories with specific climatic, storage and IT requirements, as well as full management of stock storage, quality control and replenishment and reordering schemes.

We are fully equipped to provide state-of-the-art automated logistics systems with authentic stock reporting features at warehouses and outlet levels, with reports provided to parties such as brand owners and distributors.

To complement our logistics systems, we also provide state-of-the-art hand-held terminal (HHT) solutions for mobile retail concepts.